So many businesses work so hard on how to gain new customers that they do not take care of their existing ones. With the economy in the mess it is in right now a smart business owner recognizes that giving great customer service gives them leverage over their competitors. In this article I am going to outline some rules that if applied will improve your customer service.
Rule #1 ? Treat Your Customer The Way You Want To Be Treated
You should always smile and be courteous when dealing with your customer. Use good manners and remember to say ?Please? and ?thank you? when talking to them. When possible call them by their name. This establishes a relationship with them. This helps the customer feel more comfortable and that they matter to you.
Rule #2 ? Always Treat Your Customer With Respect
You should always treat your customer with respect. Look them in the eye when you are talking to them and listen to what they are saying. Have a sense of immediacy in taking care of their needs.
Rule #3 ? If You Have A Staff Make Sure They Are Trained On How To Treat Your Clients
If you have a staff train them to have a good understanding of the product or service you offer. Train them on how you want your customers to be handled. Make sure they have a good understanding of this because your customers are the lifeline of your business. If your staff does not know how you expect them to treat your customers then what they perceive as providing customer service may be less than your standards. Also make sure your staff has a good working knowledge of the product or service you provide. That will ensure that your client is getting the correct information on the onset.
Rule #4 ? Resolve Any Customer?s Problems Or Issues
Always work to resolve any customer complaints in a very friendly and helpful manner. In any business there is always going to be a certain level of customer complaints. A smart business owner can often take this situation and turn around and have this customer coming back. The customer will leave feeling good that the issue was addressed and that it was handled in a very friendly manner. The customer is very likely to tell other people how they were treated and could bring in potential new customers because of their positive experience.
Rule #5 ? Don?t Make Promises You Cannot Keep
Don?t promise anything that you are not sure you can back up. It is better to give an estimated time to get something in or done than to disappoint your client. You want to have a reputation of being reliable and honest. If you promise things and do not deliver on them as you said then you will quickly develop a reputation of being unreliable. This will drive your customers away and they will tell others to stay away because you cannot be depended upon.
Rule #6 ? Over Deliver
Give your customers more than they expect. An example of that would be a coupon on their next purchase or a discount for being a loyal customer.
If you follow these simple rules on giving great customer service you will no doubt have a leg up on many of your competitors. In no time you will see your business start to really take off and your customer list will keep on growing
Find More 8 Simple Rules Articles
Source: http://www.tvseriesbo.com/customer-service-simple-rules-to-ensure-great-customer-service-3378.html
nicole scherzinger rosie huntington whiteley cis peta kim kardashian
No comments:
Post a Comment
Note: Only a member of this blog may post a comment.